Refund policy

Cancellation Policy 

We understand that situations may arise in which you may need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while keeping our order processing smooth and timely.  

Cancellation Timeframe  

If you wish to cancel your order, you must notify us within 12 hours of completing your purchase.

 
During this initial period, orders typically have not yet entered the processing phase, 
making cancellation possible.

 
Orders Already in Processing

 After the 12-hour window, your order may already be: 

-    Processed
-    Packed
-    Preparing for shipment
-    Shipped or transferred to the courier

Once your order has reached any of these stages, cancellation is no longer guaranteed. 

In such cases, we kindly ask that you wait until your order arrives. You may then begin a return request in accordance with our return policy.  

Customer Support  
If you need help or want to request a cancellation, feel free to contact our support team 
at: support@olivernewcastle.co.uk

We will always do our best to assist you.