Refund policy

Return & Refund Policy

At Oliver Newcastle, customer satisfaction is important to us.

You may request a return within 30 days of receiving your order.

To qualify for a return, items must be:

For hygiene reasons, underwear, lingerie, and other sealed personal-care items cannot be returned once opened.

Products damaged due to misuse, negligence, or improper handling are not eligible for refunds.

Please email us with:

Email: support@olivernewcastle.co.uk

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 30 days.

Customers are responsible for return shipping costs unless the item is defective or the incorrect product was received.

We strongly recommend using a tracked shipping service.

If you receive an incorrect or defective product, we will send a replacement free of charge.

If a replacement cannot resolve the issue, a full refund will be provided.

For hygiene and safety reasons, the following items cannot be returned once opened:

For assistance, contact:

Email: support@olivernewcastle.co.uk

At Oliver Newcastle, we begin processing orders quickly to ensure fast delivery.

Orders may be cancelled within 12 hours of purchase.

After this period, your order may already be:

Once processing has begun, cancellations cannot be guaranteed.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Please contact our support team as soon as possible.

Email: support@olivernewcastle.co.uk