Shipping Policy

Effective Date: June 30, 2026

At Oliver Newcastle, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after your order is placed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed, you will receive a shipping confirmation email with tracking information (where available).

Estimated Delivery Times

After processing, estimated delivery is:

• 8–12 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, or courier delays that are beyond our control.

Shipping Costs

We offer FREE standard shipping on all orders.

There are no minimum purchase requirements to qualify for free shipping.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information so you can monitor your delivery.

If tracking has not updated after several days, please contact our customer support team for assistance.

Sustainability

To help reduce environmental impact and maintain competitive pricing, some orders may be processed and shipped in consolidated batches whenever possible.

Delays

While we strive to deliver every order on time, Oliver Newcastle cannot guarantee delivery dates due to circumstances beyond our control, including:

• Customs inspections
• Severe weather
• Carrier delays
• High seasonal demand

We appreciate your patience and understanding should delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Oliver Newcastle is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before it is shipped.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: support@olivernewcastle.co.uk